Privacy Policy

Feel Nzuri is a luxury fragrance boutique based in Nairobi, Kenya, operating at feelnzuri.com. We are the data controller responsible for your personal information.

The personal data we process depends on how you use our services. We collect:

• Name, email, phone number, and delivery address when placing an order
• Payment information processed securely via Pesapal (we do not store card numbers)
• Fragrance preferences if you complete our quiz or Discovery Hub tools
• Account details if you register with us on our website or at our retail outlets
• Messages and enquiries sent through our contact form or customer services
• Browser type, pages visited, and device data collected automatically via cookies

We use your personal data to:

• Provide our online and in-store services in alignment with your preferences
• Process your orders and arrange delivery
• Contact you about products, services, or promotions you may be interested in
• Administer prize draws or competitions where applicable
• Carry out administrative and customer relationship management tasks
• Improve our website and personalise your experience

This policy also applies to targeted content — including advertisements you may see on social media or third-party platforms based on your activity. Those platforms have their own privacy policies, which we encourage you to review.

We do not sell or rent your personal data.

We disclose it only to:

• Third parties that assist us in providing our services (e.g. payment and delivery partners)
• Our affiliated companies for customer relationship management, analytics, and marketing — only with your explicit authorisation
• Legal or regulatory authorities where required by law

With your consent, we use cookies for marketing, performance, and statistical purposes. Cookies help us understand how you use our site and allow us to personalise your experience. You may manage your cookie preferences through your browser settings, though disabling them may affect site functionality.

As our valued customer, you have meaningful control over how your personal data is used:

• If you have an account with us, you can update your contact information and marketing preferences directly
• You may opt out of marketing communications at any time
• You have the right to access, correct, or request deletion of your personal data

To exercise any of these rights, contact our Customer Services Team using the details below.

We are committed to safeguarding your privacy. All personal data is processed in accordance with applicable data protection laws, and we maintain appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure.

Questions about your personal data? Our Customer Services Team is happy to help.